Newbury Building Society

General Savings Terms and Conditions

with effect from 1 April 2025

Call: 01635 555700

Visit:

www.newbury.co.uk

Newbury

Building Society

1. Account terms: general

   1. This booklet contains important information. It sets out the terms and conditions that apply generally to all our savings accounts, in addition to the specific conditions applying to your chosen account type. You should read them carefully and retain this booklet for future reference, as once you open your account, you will be legally bound by them and any subsequent changes (subject to 1.3 to 1.6).

   2. In these terms and conditions, the following words and expressions have the following meanings:

      • ‘We,’ ‘us’ and ‘our’ refer to Newbury Building Society.

      • ‘You’ and ‘your’ refer to you as an account holder with Newbury Building Society.

      • ‘Account type’ means the name of the account you have chosen e.g. Instant Premium.

      • ‘Account type specific conditions’ means any additional conditions for particular types of

        account.

      • ‘Business day’ means a day other than a Saturday, Sunday, or bank holiday.

      • ‘Calculated interest’ means the interest earned on your deposited money before it has been paid.

      • ‘Cleared funds’ refers to money deposited by cheque that has been authorised by the payer’s bank.

      • ‘Condition’ means one of the terms and conditions, in this document or if specified,

        relating to your account type.

      • ‘Confirmation of Payee’ (CoP) is a name checking service for UK based payments which provides greater assurance that money being sent electronically will reach the intended recipient.

      • ‘Deposit account’ is a savings account opened by a non-individual e.g. limited company,

        which is not eligible to be a member of the Society (as defined in the Society’s ‘Rules’).

      • ‘Fixed Term account’ means a savings account, often called a ‘bond,’ where the interest is fixed at the same rate for a specified period and no withdrawals can be made within that period.

      • ‘ISA Manager’ is a firm that is approved by HM Revenue & Customs to offer and manage Individual Savings Accounts (ISAs). Newbury Building Society is an ISA Manager in relation to the ISAs offered to customers.

      • ‘Mobile app’ is the service enabling you to access the ‘myaccounts’ online service from certain devices.

      • ‘myaccounts’ is the service enabling you to manage certain Newbury Building Society accounts online, usually referred to as the myaccounts online service.

      • ‘Normal business hours’ is 9.00am to 5.00pm on a business day.

      • ‘Paid interest’ means ‘calculated interest’ that has been paid and added to your account balance or transferred to your bank account or another Society account.

      • ‘Passbook’ is the book that is your record of your transactions if you operate your account in branch.

      • ‘Payment services’ means payments made by electronic transfer e.g. faster payment or

        CHAPS.

        
        

        2 Savings Terms and Conditions

        • ‘Rules’ means the rules of Newbury Building Society.

        • ‘Share account’ is a savings account opened by one or more individuals where the money deposited is for the benefit of themselves, and they are eligible to membership of the Society (as defined in the ‘Rules’).

   3. We can change these conditions and any account type specific conditions at any time. A change that improves our service or is imposed by regulation may be introduced with immediate effect. We will tell you about the change within 30 days of it taking effect, through personal notice (email or letter), a notice in branches and on our website www.newbury.co.uk.

   4. If we make a change to these conditions and any account type specific conditions that is to your disadvantage, we will send you a personal notice (email or letter) at least 30 days before the change takes effect, and 2 months before changes relating to payment services. We will also put notices in our branches and on our website. When communicating the change, we will consider the impact of the change and how much notice is required for a withdrawal on your account.

   5. For accounts other than fixed term accounts, if you do not accept a change under Condition 1.4, you may, at any time before the change comes into effect, close your account without having to pay any charge or lose any interest for doing this. Otherwise, you will

      be considered to have accepted the change. You can ask for a copy of the latest General Savings Terms and Conditions and the specific conditions that apply to your account type at any time. You can do this by asking at any of our branches, head office or visiting our website www.newbury.co.uk.

   6. For fixed term accounts, we will only make a change under Condition 1.4 to:

      • Respond to legal or regulatory changes;

      • To reflect general market conditions or standards;

      • To maintain our financial strength for the benefit of our members, or;

      • To respond to changes in our costs.

   7. Conditions 1.3 to 1.6 do not apply to changes to interest rates. Please see Condition 11.

   8. As well as these General Savings Terms and Conditions, you will receive the relevant account type leaflet, a current savings interest rates leaflet, our Privacy Notice and CRAIN (Credit Reference Agency Information Notice) when you open an account. Our Members Review (including our summary financial statement) is available on our website www.newbury.co.uk and on request from head office or any of our branches.

   9. Accounts can be operated through our branch network or by post and, using myaccounts. The Society has a Mobile App that optimises the use of the myaccounts online service for iOS or Android devices. Registration to myaccounts via the online portal on our website

      is required before you can download the app and operate your accounts through it. The Terms of Use for the mobile app are on the app store, on our website www.newbury.co.uk and available on request.

   10. The operation of any share account is also subject to the Society’s Rules. You can obtain a copy of the Rules by requesting them from any of our branches, head office or on our website www.newbury.co.uk.

   11. Whilst we aim to ensure these General Savings Terms and Conditions, the specific account type conditions and the Rules align, if there is a contradiction, then the specific account type conditions will take precedence, followed by these General Savings Terms and Conditions, and then the Rules.

       
       

       Savings Terms and Conditions 3

2. Account opening

   1. To be eligible for a new savings account you must live in the UK. Local geographical eligibility may apply from time to time; details are available on our website. If you move outside the UK, we may need to close your account to comply with relevant regulations.

   2. Before you can open an account in one of our branches, you need to complete and sign an application form. We will also need your deposit for at least the minimum balance applying to your chosen account. When opening an account online through myaccounts, your confirmation to proceed is your (electronic) signature agreeing to the Society’s General Savings Terms and Conditions. The myaccounts team will notify you when your account is approved to make your initial deposit. Also see 2.7 and 2.8.

   3. We have a legal responsibility to verify the identity of all customers wishing to open an account. Wherever possible, we use an electronic verification process. If we cannot verify who you are electronically, we will require you to provide us with documentary proof of your identity and address. Our ‘Identification for customers’ leaflet provides a list of documents that satisfy this requirement and is available from head office, any of our branches or

      on our website www.newbury.co.uk. If we receive your initial deposit without satisfactory evidence of identification, then we may return the funds or retain them pending instruction from a relevant authority.

   4. In certain cases, we are required to enhance our due diligence to ensure additional risks are considered. This will involve asking you further questions in relation to your application.

   5. Money held in a Newbury Building Society savings account belongs to you as the account holder. If a third party believes they have an interest or claim on that money, we do not have to accept it. We will not be liable for failing to recognise that interest or claim unless we are required by law.

   6. We can refuse to open an account without giving a reason. Your contract with us does not start until the account has been opened, approved and your initial deposit is made.

   7. For a period of 14 days (or 30 days for an ISA) from the date you open your account (or the date you receive these General Savings Terms and Conditions and account type specific conditions, if later), you may instruct us in writing to your branch or our head office that you have changed your mind. If you do this, we will return your deposit to you (subject to cheque clearance and any regulatory or legal requirements), with any calculated interest, within 30 days. No administration charges will be made and we will waive any notice periods. If you decide to move your account to another bank or building society, we will

      co-operate with them so that the transfer is made as efficiently as possible. This right to cancel does not apply to fixed rate accounts other than a fixed rate ISA.

   8. If opening an account online or by post, we must have received your application and satisfied the identification requirements within 10 business days, so we can approve your account and accept your deposit. If it is not approved within 10 business days, we will close the account. Once the account is approved, you must make your initial deposit within 5 business days. For fixed rate accounts/bonds, you will need to make your entire deposit within the 5 business days. For example, if the maximum account deposit limit is £5,000 and you deposit £1,000 the day after you open your account, you have 3 business days to deposit the remaining £4,000.

   9. Online accounts cannot be opened or operated online by any party other than the account holder or their attorney. This includes nominees, deputies through the Court of Protection

      or DWP appointees. These parties can request to view account balances and transactions online. The nominated account must be in the name of the account holder (the donor).

      
      

      4 Savings Terms and Conditions

3. Membership and Charitable Assignment

   1. Share accounts are only available to private individuals, clubs, and unincorporated associations. Limited companies, Limited Liability Partnerships and registered charities are eligible only for a Deposit account, should this account type be available. When you open a share account you become a member of Newbury Building Society (subject to eligibility). Full details of your rights as a member and the procedure for the Annual General Meeting are in the Society’s Rules. Deposit account holders are not members of the Society.

   2. Newbury Building Society operates a Charitable Assignment Scheme, to deter speculative account opening by savers hoping to receive windfall payments. We require all new savers opening a share account to agree to assign any future windfall benefits to the Charities Aid Foundation. A windfall benefit is a benefit, which a shareholding member could receive, in the unlikely event of any future transfer of our business by way of take-over or conversion to a bank or other company. In this situation, your savings would be transferred to a new account with the successor organisation. The agreement to assign is for a period of 5 years from the account opening date. If you have been a shareholding member continuously for 5 years, you are exempt from the Scheme. You may open new accounts or transfer monies from one account to another retaining your status as an exempt customer. You can ask about other categories of exempt customer.

   3. The Charities Aid Foundation receives and administers charitable donations, which are passed on to other specific charitable organisations. They have agreed to use any money received by them under our Charitable Assignment Scheme to support housing, education, health, and the relief of social exclusion.

   4. Conditions 3.2 and 3.3 are only a summary of the Charitable Assignment Scheme. Further details are set out in the account application form.

4. Joint accounts

   1. The first named holder on a joint account is called the representative joint holder. For share accounts, this is the person who is entitled to vote at our Annual General Meeting (subject to the eligibility rules). The other parties to the account do not have membership rights. You are entitled to choose the order in which the joint holders are named on your account. Full details of your rights as a member and the procedure for the Annual General Meeting are in the Society’s Rules.

   2. When you open a joint account in branch, you will be asked how you want to operate it. You make the decision whether a single signatory can withdraw money, make amendments, or close the account, or whether more than one or all signatures are required. You can change the way you operate your account at any time.

   3. Joint accounts operated online must be operated on the authority of any one signatory. Each account holder must register separately for myaccounts before the account can be opened. A new account holder added after an account was opened must register separately for myaccounts. Customers who wish to add an account holder to an existing account will need to request this in writing.

   4. We may close online accounts if they are to be operated by a Deputy through the Court of Protection or a DWP Appointee or where we suspect you are operating an account on a beneficiary’s behalf without formal approval by the Society e.g. using their security credentials. Please speak to us if an account holder needs help to manage their account.

   5. Conditions of the account apply to all account holders. Joint and several liability applies to all joint accounts. This means that each of you is separately responsible to us for the performance of all the obligations of account holders (not just a share of them).

   6. On proof of death of any joint account holder, we will recognise only the survivor(s) as having ownership of or interest in the account. The survivor(s) will be entitled to operate the

      account on the same terms.

      Savings Terms and Conditions 5

   7. In the event of a dispute involving a joint account (for example, marital dispute or separation) coming to our attention, we will require both parties to sign for withdrawals on branch operated accounts until the situation is resolved. Accounts will not be able to be operated online while such a dispute is being resolved.

5. Passbooks and transaction history

   1. Your account has a unique number. Please quote this in any correspondence with us.

   2. Our branch accounts are passbook operated. We will provide you with a passbook when you open an account in branch but it will remain our property and must be returned to us whenever we ask, to be brought up to date or for such other purpose as we may reasonably require e.g. for audit purposes.

   3. The passbook serves as a record of transactions. The passbook will be updated with your transactions when you visit the branch. In addition, we make a statement of account available on an annual basis, which details your balance, interest rate and interest paid. For all accounts, access to your transaction history and account balance, is available online through myaccounts.

   4. If you have opened your account online you will not automatically receive a passbook, as you do not need one to operate your account online. If you would like to transact in a branch for an account opened online, you will need to request a passbook by sending a secure message via the myaccounts online service. The passbook will be posted to your registered address.

      Your passbook needs to be signed before you can make a withdrawal in branch. Please remember to bring signed identification with you when you next visit the branch (e.g. a passbook for another Newbury Building Society account, or photocard driving licence) so we can check your signature.

6. Protecting your account

   1. You should check your passbook each time it is updated. If the passbook does not reflect your transactions, you should ask the Society’s representative at the time or phone your local branch or head office on 01635 555700 as soon as possible so that we can investigate.

   2. As soon as you discover that any passbook is missing, you should phone your branch or head office during office hours so that we can secure your account. We will issue you with a replacement passbook, once you have signed our indemnity form, paid the replacement passbook fee, and provided full identification. The passbook will be sent to your registered address as an additional security precaution. Please see our current tariff of charges at the end of this booklet for replacement passbook fees.

   3. Your post contains valuable information, so you should notify us if you do not receive mail you are expecting from us. It is advisable to shred printed material that includes your personal details rather than putting it in the bin. Treat emails you receive or telephone calls asking you for any personal security details with extreme caution. We will never ask you for your online security details by email or on the telephone, however we may ask you questions about you and your accounts e.g. transaction amount; to verify we are speaking to the right person.

   4. The security of your account is of utmost importance to us. If you change your name, address, or other personal details, you need to notify us as soon as possible, so we can change the details on your account. You will need to provide documentary evidence of the change: for example, a marriage certificate for change of surname. If at any time we

      discover that we do not hold the correct information, we may restrict access to the account pending evidence of your new details. You must provide us with a specimen signature on request. If you suffer financial difficulties because of us restricting your access, please speak to us.

   5. You can register for myaccounts in a personal capacity, as an attorney under a power of attorney or if you have authority to transact on behalf of a limited company. When you first request access to the myaccounts system we will allocate a user name and ask you to choose a password. You will need to remember the password to access myaccounts and carry out transactions. Each time you login you will be sent a One Time Passcode (OTP).

   6. Once we have accepted your registration and confirmed your identity, we will send you a verification code which will allow you to access your account. The verification code must be used within 10 business days of the date it is generated (the day we send it to you).

   7. You must keep your security details (the information you provide to access myaccounts) secret. Our employees will never ask you for your password. You must:

      • Never make a record of your security details in a way that can be understood by

        someone else;

      • Never tell anyone else, including joint account holders or our employees, your security

        details;

      • Ensure you have fully logged off from myaccounts when you are not using it;

      • Follow any instructions we give you from time to time regarding the safe-keeping and use of your security details or other matters relating to the security of your account; and

      • Tell us immediately if at any point you are concerned that your security details might be known by someone else.

   8. If you fail to input the correct security details three times consecutively into myaccounts over an unlimited period, online access will be suspended. You will need to contact us by calling our freephone number 0800 988 4857 to re-instate your access to myaccounts.

   9. Once you have registered for myaccounts online, you can download our Mobile App from the Apple Store (iOS) or Google Play store (Android). You can set up touch or face ID if you have a device and operating system which supports this functionality. More information regarding the Mobile App is available on our website www.newbury.co.uk.

   10. If you operate your account online or via the Mobile App, you should check your transactions in myaccounts. You must contact us immediately by calling 0800 988 4857 or by emailing us at myaccounts@newbury.co.uk if you discover or suspect that:

       • Someone knows your security details (defined as the information required to access and use myaccounts); or

       • Someone is trying to access your account without your authority; or

       • An unauthorised transaction has taken place within the last 13 months.

         In these circumstances, we will suspend access to your accounts in myaccounts and investigate your concern. We may provide you with new security details. Please also see Conditions 13 and 14.

   11. We may suspend the use of myaccounts at any time if we have concerns over the security of your account. We may close online accounts without notice to protect account holders at any time and will communicate with you regarding the closure.

   12. If you operate your account online, you will need to have a nominated current account. The nominated current account details must be verified by us. The nominated current account must be in the name of the account holder i.e. the individual (or the individual jointly with another person) or the limited company. You may change your nominated current account but the account details must again be verified. In most cases we should be able to verify electronically, but if we are unable to, we will require you to provide a recent (last 3 months)

       current account statement detailing your registered address or sight/scan of a debit card

       detailing the account holder’s name, sort code and account number.

   13. Third party transactions cannot be made online. In the case of joint accounts, the nominated current account can be in the name of either of the account holders or both jointly. This is a decision for the individual account holders in the context of the risks identified in Condition 4.

7. Deposits

   1. You may make additional deposits into your account up to the maximum permitted under the account type specific conditions and assuming the account type specific conditions continue to allow deposits to be made. This can be done at any of our branches regardless of where your account was opened (including if it was online), by post or by faster payment, CHAPS, BACS transfer or standing order payments (see condition 7.7).

   2. For security reasons we recommend that cash is not sent to us by post. The maximum cash deposit we will accept is £10,000. We will ask for additional information about the source

      of large cash deposits and have the right to refuse them. If bank notes are suspected as counterfeit, they will be retained and passed on to the police. We will be unable to reimburse you for these, you will need to consult with the police. Coins must be bagged

      up according to the denomination stated on the bags. As coin transactions take longer to process, a maximum of three bags of coins will be accepted in any one transaction.

   3. Cheque deposits must be in £ Sterling, drawn on a UK bank and no more than 6 months old, or the number of months stated on the cheque (if applicable). Cheques need to be payable to the account holder(s) or ‘Newbury Building Society’ followed by the account number

      or the account holder(s) name(s). We will refuse to accept a cheque deposit if the payee details do not match those of the account holder(s).

   4. As we collect your cheque and then clear it through our bank, our cheque clearing process takes four business days, excluding the day of deposit. The only exception to this is for Newbury Building Society cheques, which are treated as immediately cleared funds. Withdrawals are permitted on the fourth business day. It is only after four business days that you are protected from loss if the cheque is returned unpaid unless you are a party to fraud. For this purpose, the day of deposit is the day that it is paid in at a branch counter or we receive it by post, except that if this is not on a business day, then the day of deposit is the next following business day.

   5. If a cheque is returned to us unpaid, or it is lost in the clearing process, we will debit your savings account as if the deposit had not been made and inform you by personal letter. As the payee, you will need to provide written authority to for us to cancel the cheque.

   6. If a cheque is returned to us unpaid, we may charge you a fee, if it is deemed your responsibility. Please see our current tariff of charges at the end of this booklet for returned unpaid cheque fees.

   7. Faster payments, CHAPS, BACS transfer or standing order payments into your account are treated as immediately cleared funds. We will apply the funds to your account when our bank notifies us, they are available to draw on, which will be within one business day and normally, but not guaranteed, within 2 hours. Interest is paid from the business day we receive the funds. Details of our bank account number and sort code are available on our website www.newbury.co.uk.

   8. It is important that correct information is provided when making an electronic payment, or this can lead to loss or delay. Confirmation of Payee (CoP) helps to reduce misdirected payments by checking the name of the business or person you are sending money to.

      When setting up a standing order or making a one-off payment to us, you will get an automated message letting you know if the details are a match; close match; no match to the details we hold, or ‘unavailable’ (account does not exist or your request has timed

      out). If you get a close match, no match, or unavailable message when making a payment, double-check the details and try again.

   9. On request we will provide details of individual electronic transfers (faster payments, CHAPS, BACS transfer or standing orders) to you in writing so that you are able to identify their origin, subject to the data retention requirements under UK GDPR. This information is not always available to branch employees and will therefore be provided within two business days.

   10. Money paid into your account in cash is available immediately. Money paid in by electronic transfer will be available, within one business day and normally, but not guaranteed, within two hours. If you require your funds to be available sooner, please speak to us. However, any sums received outside of normal business hours will be treated as having been received on the next following business day.

   11. The account details needed for making a payment to us are on our website www.newbury.co.uk.

8. Withdrawals

   General Withdrawals

   1. Subject to any account type specific conditions, you can make a daily withdrawal in branches of up to £500 in cash from each savings account held in your name, or if you give a minimum of 4 days’ notice you can withdraw up to £1,000.

   2. Withdrawals can be made in branches by cheque (subject to the account type specific conditions). The minimum amount that can be drawn by cheque is £25 (subject to the account type specific conditions). There is no maximum withdrawal amount for a cheque withdrawal.

   3. If you make a withdrawal by cheque and it is payable to a third party, we can only stop the cheque if we have your written consent or in our opinion, we have clear evidence of fraud.

   4. When you request a cheque, it must be payable to the individual or firm, or if to a bank, include identifiers e.g. ‘XYZ Bank, account number 12345678’.

   5. All cheques drawn from our accounts are “Account Payee Only”, which means they can be paid into an account held by the payee written on the cheque, they cannot be transferred to someone else.

   6. Cheques drawn from your account are valid for six months. If you do not use your cheque within the six months, we will contact you for your instructions as to whether the cheque is to be re-issued or credited back to your account.

   7. A withdrawal from a branch will only be allowed if the passbook is produced for the account the withdrawal is to be made from and there are sufficient cleared funds available. Withdrawals are only permitted if we are satisfied that we have the proper written authority as agreed by the account holders with the Society when the account was opened, or since amended. For example, a withdrawal from an account marked ‘all to sign’ must have a withdrawal form or letter signed by all the account holders.

   8. Withdrawals made by nominees should be for the benefit of the beneficiary (account holder). Where a nominee is operating an account on behalf of a child, we may ask you the purpose of the withdrawal and refuse it if we feel it is not for the benefit of the child.

   9. Where notice of a withdrawal is required as part of account type specific conditions, you can either put a specific amount on notice, or the whole balance of the account on notice. If you make a withdrawal online, we will advise the earliest date that your withdrawal can be made, so you can future date it with the withdrawal happening automatically when the notice period ends. If you are visiting a branch, you have a period of 7 calendar days from the end of the notice period to make your withdrawal.

   10. If you are putting the whole amount on notice to withdraw, you cannot do this more than once during the notice period. If you are putting a specific amount on notice, you can put further amounts on notice during the same notice period, up to the maximum balance but not exceeding it. For example, if you have a 90-day notice account with a balance of

       £50,000 and you put £30,000 on notice, the maximum you can put on notice within the remaining 90-day notice period is £20,000.

       Electronic Withdrawals

   11. You are unable to make automated payments out of your account by direct debit, standing order, or bill payments. You can, however, make payments by faster payments or CHAPS. The following Conditions relate to payments by faster payments or CHAPS.

       8.11.1

       
       

       8.11.2

       
       

       8.11.3

       8.11.4

       
       

       8.11.5

       
       

       8.11.6

       
       

       8.11.7

       
       

       8.11.8

       
       

       8.11.9

       We will only make a CHAPS or faster payment transfer if you have sufficient cleared funds in your account. These can be made to your nominated current account only, not to a third party, except for HMRC for inheritance tax purposes.

       Faster Payment requests can be made in person at one of our branches or via the myaccounts online service using the Society’s payment request form. There is no charge relating to this service.

       A maximum of £50,000 (excluding closing interest) may be withdrawn each day per

       account providing there are sufficient cleared funds.

       Faster payments must be made to a nominated current account in your name (this can be a joint account that you are party to) or the name of the account holder

       if you are operating it on their behalf as an Attorney. We will need to verify your nominated current account details (see 6.12). The money will be taken from your account and will normally reach the nominated current account on the same day subject to the variations below.

       Faster payment requests for sums up to £10,000 which are made on business days and within normal business hours will be sent on the same business day and normally, but not guaranteed, within two hours. On Saturdays we will endeavour to

       process your payment on the day requested or at the latest, the next business day.

       Faster payment requests exceeding £10,000 (up to the £50,000 maximum, excluding closing interest) can be made on business days. If a request is received between 9.00am and 3.00pm, the payment will be sent on the same business day. Requests received after 3.00pm will be sent on the next business day.

       A Faster payment (requested online or through a branch) cannot be cancelled once the instruction has been given to us. If you wish to return a faster payment, you can do this by transferring the sum from your nominated current account back to your savings account, via your bank or building society, unless your account type restricts the number, or amount of, deposits you can make e.g. an ISA.

       Payments exceeding £50,000 can be made via our CHAPS service via your local branch, or by making a request online through the secure messaging service using the Society’s payment request form. The payment will be sent the following business day. CHAPS must be made to a nominated current account in your name (this can be a joint account you are party to). We will need to verify your nominated current account details (see 6.12). If you are making the request through a branch, you will also need to provide us with your passbook. We do not operate a CHAPS service to third parties. If you need to send funds to a third party you will need to allow time to transfer the funds on from your nominated current account or alternatively request a cheque from your local branch.

       A CHAPS payment can be cancelled up to 10.00am on the day of the transaction by

       telephone.

       8.11.10

       
       

       8.11.11

       
       

       8.11.12

       8.11.13

       
       

       8.11.14

       
       

       8.11.15

       
       

       8.11.16

       
       

       8.11.17

       If a faster payment (via branch or myaccounts) or CHAPS has not been received in your nominated current account within the period set out in 8.11.5/8.11.6, please contact us and we will endeavour to trace it. If we find that the payment has not been received due to our error, we will re-credit the funds to your savings account immediately, leaving your account in the position it would have been had the payment not taken place. It is important you provide the correct sort code, account number and payee when setting up a nominated current account; please check these details carefully. If you provide incorrect payment details and as a result the funds do not reach your bank account, we will use reasonable endeavours to help you but we cannot guarantee they will be retrieved.

       We may delay a payment transaction up to the end of the fourth business day following receipt of your payment instruction if we have established that there are reasonable grounds to suspect that the instruction has been placed

       subsequent to fraud or dishonestly perpetrated by a person other than you. We will establish these grounds no later than the end of the business day following the time of receipt of the instruction.

       In these circumstances we will notify you of the delay, the reason for the delay, and any information or action needed from you to enable us to decide whether to carry out your payment instruction. We will be liable for any interest or charges directly incurred because of a delay in carrying out your payment instruction.

       If you receive a refund of any of the transactions listed above from your bank, we will pay the amount of your refund into your account when we receive it.

       If the account becomes overdrawn (for example if we cannot process your payment instruction because our systems are down and you make a second payment instruction resulting in two payments, or where your payment instruction exceeds the balance on the account), we may claim back the overdrawn funds in full from you. If there are joint account holders, we may claim the overdrawn funds from any or all the account holders.

       Online withdrawals must be authorised by the account holder or signatory using the payment order (“withdraw funds” option) in myaccounts. You will be required to confirm the details of your withdrawal in myaccounts by confirming your password.

       No withdrawals are permitted within 14 days of the opening deposit for accounts opened online through myaccounts. This does not affect your right to close your account within 14 days of opening it under Condition 2.7.

       The date of your payment request is confirmed when a completed and signed payment request form or online instruction has been given. We will provide a copy of the payment request form for each individual faster payment and CHAPS so that you are able to identify receipt into your nominated/specified destination account. For online payments requested through myaccounts, you will receive an automated email confirming your instruction has been received and referring you to your online profile page where details of your nominated current account and transaction history are provided.

       For further details about how automated payments work, and what we will need to make them, please contact us in person at one of our branches or by writing to us at our head office, visit our website, or telephone us on 01635 555700.

   12. We make no charge for cash, cheque or faster payment withdrawals in branch, or online withdrawals through myaccounts. A charge is payable for withdrawals by CHAPS; please see our current tariff of charges at the end of this booklet.

       Restricting withdrawals from your account

   13. We may ask you to provide identification for security purposes before making a withdrawal on your account, where you have made no transactions on your account for five years or where we need to update your identification to meet current regulatory requirements.

   14. We can refuse to carry out a withdrawal if we reasonably believe that:

       • You or someone else is using your account illegally, or we suspect fraud;

       • We are required to do so by law, regulation, or court order;

       • There is a disagreement about who owns the money in your account, including a

         disagreement between account holders;

       • The terms and conditions of your account do not allow it;

       • Your passbook has been lost, stolen, or used by an unauthorised person; or

       • You have failed to produce your passbook or suitable identification when requested.

         In these circumstances, we may freeze your account. We will explain the situation as soon as legally possible and once we have verified your identity. We will unfreeze the account once we have investigated the circumstances and satisfied ourselves that there is no fraudulent or illegal activity and that there are no other circumstances that should prevent withdrawals.

   15. We can limit at any time without notice the amount which may be withdrawn in respect of any account, if:

       • We reasonably consider it necessary to protect the interests of our membership as a whole (such as where rumours cause actual or potential abnormal levels of cash withdrawals that might threaten our financial stability);

       • We are required to do so by law, regulation or on the direction of one or more of our

         regulators; or

       • Circumstances beyond our control prevent us from offering a normal service (for example, terrorist threat, computer system failure or strikes).

         In such unusual circumstances, we will post notices in branches and/or on our website.

   16. If we receive a bankruptcy notice from the Insolvency Service, instructing us to freeze your account, we will not be able to allow any withdrawals from the account without authority from the Insolvency Service. This will apply to all accounts held by you, including joint accounts with other account holders.

   17. The Child Maintenance Service has the power to deduct funds from accounts of parents who have failed to pay child maintenance. The legislation places a legal duty on deposit- takers to make these deductions. They can either take the form of an order to deduct regular (normally monthly) payments or lump sum amounts to pay backdated child maintenance. If you are subject to a Child Maintenance Service order, the sum owing will be frozen (withdrawn from your account) and paid to the Child Maintenance Service. There is an appeals process, which you can initiate if you become subject to a Child Maintenance Service order. You can find out more on https://www.gov. uk/manage-child-maintenance- case/complaints-and-appeals.

   18. In order to help recover tax and tax credits debts owed by customers, HMRC can ask us to take certain actions. This is possible under powers in the Finance (No.2) Act 2015, under the title of ‘Enforcement by deduction from accounts’. The use of these powers is referred to by the Government as Direct Recovery of Debts (DRD). The actions we may be required to take include:

       • Providing HMRC with further information about a customer and their account(s).

       • Preventing the customer from accessing all or a portion of the money held in their deposit account(s) for a temporary period.

       • Transferring that money to HMRC.

   19. We may use the money in your account towards payment of any money that you owe us which is due for payment but has not been paid. This is called our right of set off. We will notify you at least 14 days before we do this. No interest will be earned on money after it is used in this way.

1. Account closures

   1. You can close your account at any time, without giving any reason, after giving any notice required by the account type specific conditions applying to the account, except where the account is for a fixed term which has not reached the end of the fixed period.

   2. Where your account balance is under £50,000, you can instruct us to transfer this balance either online through the myaccounts service (if you have registered for the service) or, if you have a passbook, in a branch by making a payment using faster payment.

   3. Where your account balance is over £50,000 you will not be able to close your account directly through the myaccounts online service or by making a payment using faster payment in

      a branch. If you are registered to transact online, you can send a secure message through myaccounts to arrange for the funds to be sent to your nominated current account by CHAPS. The funds will be sent within one business day of the request. If you are not registered to transact online (or would prefer to close your account in a branch), please visit one of our branches and request a cheque made payable to you for the account balance or a CHAPS payment to a nominated current account in your name (see 8.11.8). Please see our current tariff of charges at the end of this booklet for CHAPS fees.

   4. We can repay to you all or part of your savings at any time, after explaining the reasons and giving you at least 90 days’ notice, except where the account is for a fixed term which has not yet reached the end of the fixed period. We do not need to give notice or explain the reasons in exceptional circumstances such as instruction of a receiver in bankruptcy, instruction from the regulator, the Treasury or the Secretary of State, suspected fraud, tax evasion or other illegal activity, threatening/abusive behaviour towards employees, or failure to comply with your obligations under the terms and conditions. If we close your account with interest up to the closure date and make full repayment to you in person or by post, you will have no further rights in the account. We will not close your account or threaten to do so as a response to a valid complaint you have made.

1. Unclaimed balances

   1. We may decide to close an account if you cannot be traced after reasonable enquiry, and you

      have made no payment to your account for five years.

   2. We may transfer the balance of a dormant account to an authorised reclaim fund in accordance with Section 1 of the Dormant Bank and Building Society Accounts Act 2008, or to such a fund or one or more charities in accordance with Section 2 of that Act.

   3. In either of the situations in Conditions 10.1 or 10.2, you will retain your membership rights and the money will remain yours (or if you die, part of your estate). If you contact us at a later date, we will (subject to our being satisfied as to your identity) either open a new account for you and credit that account with the amount of money in the closed account (plus the calculated interest), or repay the money to you.

   4. You can make searches for dormant accounts and lost savings, including those falling within the unclaimed assets scheme, online at www.mylostaccount.org.uk. This is a free web based search service provided by the Building Societies Association (BSA). You can get copies of

      claim forms for dormant accounts and lost savings, including unclaimed assets, from us or from the BSA.

2. Payment of interest

   1. We will tell you the interest rate that applies to your account when you open it. This information is available in the current investment interest rates leaflet, which is on our website, available in branches as a leaflet and an information notice.

   2. Interest is calculated on the account balance daily and paid in accordance with the account type specific conditions. Examples of interest rate calculations are included at the end of this booklet.

   3. We can arrange for interest to be paid into the account, another Newbury Building Society account or into your bank account.

   4. You are personally responsible for settling any tax liability with HM Revenue and Customs.

   5. We pay interest on the sum deposited in cash or electronic transfer from the day we receive the funds. If the deposit is made by cheque, we pay you interest from the second business day after the date of deposit. Any sums received by us outside of normal business hours will be treated as having been received on the next business day.

   6. Interest on amounts withdrawn is calculated up to the day before you make the withdrawal.

   7. Interest is paid to your account on the month end date specified in the account type terms and conditions. If that is not a business day then interest is paid on the business day beforehand. The interest paid is calculated to the month end date, even if it is paid to the

      account beforehand. Deposits and withdrawals made between the date the interest was paid and the end of the month will impact the interest paid in the next period.

   8. Interest paid will be a negative amount if you:

      • Make a withdrawal as described in 11.7 and the interest deducted is more than the amount earned in the next interest period.

      • Incur early withdrawal charges (on an account that requires notice to be given) that are more than the interest earned in the period.

      If the amount of interest deducted is more than the balance of the account the balance will be negative and you will be required to make a deposit to increase the account balance to at least the minimum required by the account type terms and conditions. Please refer to the end of this booklet for guidance on how interest is calculated.

   9. We can change the rate of interest paid on your account at any time subject to any account type specific condition relating to interest rate changes on a particular account (i.e. variable or tracker accounts). We can change the rate payable for any of the following reasons:

      • To respond proportionately to changes in general interest rates (including the interest

        rates paid on similar accounts by other providers of financial services);

      • To respond to changes in the law, codes of practice or a decision by a court,

        ombudsman, or regulator;

      • To meet relevant regulatory requirements;

      • To respond proportionately to changes in the costs of running our business; or

      • To maintain our financial strength for the benefit of all our members.

   10. We will put notices of interest rate changes in our branches and on our website. We will give prior notification by email, letter or secure message of any downward rate change and consider your preferred method of communication, subject to what we can reasonably

       provide. If the change is material, then either:

       • The notification will be provided at least 14 days before the rate change. You will then have a period of 30 days from the date of the notification during which you may close or switch your account without having to give any period of notice or having to lose any interest or pay additional charges; or

       • If the account type specific conditions require you to give more than 30 days’ notice to close your account, the notification will be provided at least 14 days plus the period of notice applicable to the account, before the rate change.

       For the purpose of notifying of a downward rate change, the change is “material” if your account has a balance of £100 or more at the time the decision is taken to change the interest rate.

3. Charges

   1. We may make charges relating to the operation of your account and deduct those charges from the balance held in the account. We will notify you before making a deduction. The charges will be based on the cost of administering the service. The current tariff of charges is at the end of this booklet.

   2. We can change our charges at any time, as set out in conditions 1.3 to 1.6 We will notify you in the same way and in the same timescale as described in those conditions. You will be deemed to have accepted the change in a similar way.

   3. If we need to make a charge that is not listed in the tariff of charges, we will discuss this with you and give you 14 days prior notice that such a charge is being made.

   4. Tax is not deducted from savings interest when credited to your account. You should check your personal savings allowance on www.gov.uk and ensure that you are paying the relevant level of tax through self-assessment where applicable. We advise you seek advice from a tax specialist if you are unsure if this applies to you.

4. Unauthorised payment transactions

   1. To dispute a payment transaction that you do not recognise or you do not believe that you carried out, and to claim a refund, you will need to contact us as soon as you are aware but no later than 13 months from the date the transaction was debited from your account. To notify us of a disputed transaction you should report it to any of our branches or our head office (during normal business hours) or call us on 01635 555700.

   2. If you notify us of an unauthorised payment transaction, we may investigate the circumstances if, for example, we have reason to suspect fraud or that the payment was in fact authorised, or that you have deliberately or with gross negligence failed to comply with your obligations in relation to any personalised security features relating to your account.

   3. If we do need to investigate under Condition 13.2, you must co-operate with us and with the police if we need to involve them.

   4. If you have acted fraudulently, or you have authorised another person to use your account, you will be liable for all losses incurred as a result of the transaction.

   5. If you have deliberately or with gross negligence failed to comply with your obligations in relation to security details or your passbook or any other personalised security features relating to your account, you may be liable for all losses relating to transactions up to the date you notify us in accordance with Condition 6.

   6. Subject to Conditions 13.4 and 13.5, you will not be liable for losses resulting from unauthorised transactions arising from the use of a lost or stolen passbook or misuse of your online security details. However, you will be liable for all losses if we are able to prove that you have acted fraudulently or where you have failed to keep your passbook or online security details safe as

      detailed in section 6 of these terms and conditions.

      Savings Terms and Conditions 15

   7. Subject to Conditions 13.1 to 13.6 inclusive and Conditions 14 and 16, we will refund to your account the amount of an unauthorised transaction by close of business on the following business day after you notify us.

   8. If we make a refund and then discover that you did authorise the transaction or are otherwise liable, we may reverse the refund. We will notify you before we do this.

5. Authorised Push Payment (APP) Fraud

   1. An APP fraud is when someone tricks you into sending money or sharing personal details under false pretences. If you are an individual, a microenterprise or a charity and believe you have been the victim of an APP fraud, you may be entitled to reimbursement up to a maximum of

      £85,000, subject to the following:

      1. The payment was sent from your account with us by Faster Payments or CHAPS to an account in the UK capable of receiving Faster Payments or CHAPS.

      2. You must report it to us within 13 months of the final payment being made by

         visiting any of our branches or by calling us on 01635 555700.

      3. The payment was made on or after 7 October 2024.

   2. We will reimburse you within 5 business days of making your claim, however if we need more time to gather information to help with our assessment, we may take up to 35 business days to finalise the outcome. We will keep you informed at all stages of the process.

   3. You will not be eligible for reimbursement in the following circumstances:

      14.3.1

      14.3.2

      The payment was made by a payment method other than Faster Payments or CHAPS

      such as BACS, cheque, or cash.

      The payment was made to another account which you control, such as your nominated bank account.

      14.3.3. There is a civil dispute, for example if you have bought something that has not turned out as expected.

      14.3.4

      14.3.5

      14.3.6

      Where the payment was sent to a credit union, a municipal bank, or a national savings bank.

      Where you are involved in committing the fraud.

      Where we consider that you have been grossly negligent, for example where you have not paid attention to warnings given by us or the police, where you have not reported the matter to us promptly, or where you have not responded to reasonable and proportionate requests for information made by us. This does not apply if we consider you to be vulnerable.

   4. You should report the details of the APP fraud to the police or consent to us reporting to the police on your behalf.

   5. We may deduct an excess of up to £100 from any reimbursement made however this does not apply if we consider you to be vulnerable.

6. Individual Savings Accounts (ISA) Rules

   1. Individual Savings Accounts (ISAs) allow you to invest up to a set allowance each tax year (6 April to 5 April) on which you will pay no tax on any interest you earn. The ISA Rules are determined by HMRC as detailed below unless specified as being one of our own.

   2. Your yearly allowance does not roll over, so if you do not use it, it will not be added to the next year’s allowance.

   3. An ISA may only be held by an investor in their sole name. Joint accounts are not allowed.

   4. You must be at least 18 years of age to invest in an ISA.

   5. You can save in one Cash ISA per tax year (6 April to 5 April) with Newbury Building Society up to the total annual ISA allowance. The remainder of the annual ISA allowance can be invested in a single or multiple Cash ISAs or a Stocks & Shares ISAs with another provider subject to the provider’s ISA Terms & Conditions.

   6. All ISA investments will be and must remain in the beneficial ownership of the investor. Any rights in respect of your ISA may not be assigned and those rights may not be used as security for a loan, as required by ISA Regulation 4(6)(a).

   7. An ISA may not be transferred from one investor to another. However, in the event of death, the ISA subscription allowance (known as an ‘Additional Permitted Allowance’ APS) can be passed to a surviving spouse or civil partner.

   8. You must be resident in the United Kingdom for tax purposes or, if not so resident, either perform duties which, by virtue of Section 28 of Income Tax (Earnings & Pensions) Act 2003 (Crown employees serving overseas), are treated as being performed in the United Kingdom, or you must be married to, or in a civil partnership with, a person who performs such duties. You must inform Newbury Building Society if you cease to be so resident or to perform such duties or be married to, or in a civil partnership with, a person who performs such duties.

   9. The start date for your ISA is the date of the first deposit.

   10. On the instructions of the investor an ISA with all rights and obligations shall be transferred to

       another ISA manager within five working days.

   11. If you die on or after 6 April 2018, no more money can be paid into your account. Your cash ISA will not close and your tax exemption will continue during the administration of your estate

       for the period specified in the HMRC ISA regulations up to a maximum period of three years from the date of your death. Interest will continue to be calculated tax-free during this period provided it remains in the same cash ISA. Interest arising after this period will be subject to deduction of income tax at the appropriate rate and should be declared to HMRC as part of the deceased tax liabilities.

   12. You do not have to pay income tax on the interest paid in each of the years that you have your ISA provided all the ISA terms and conditions have been followed.

   13. For a period of 30 days after opening your Newbury Building Society ISA, you may instruct us that you have changed your mind and we will return your deposit to you, subject to cheque clearance, with any calculated interest (tax will not be deducted). Alternatively, we can help you switch to another savings account with us (conditions allowing). The 30 day cancellation period starts on the day you open your Cash ISA and ends at close of business on the 30th calendar day. To cancel your ISA agreement with us, you can either visit or write to your local branch, enclosing your passbook.

   14. The ISA manager will satisfy themselves that any person to whom they delegate any of their functions or responsibilities under the terms agreed with the investor is competent to carry out those functions and responsibilities, as required by ISA Regulation 4(6)(e).

   15. The ISA manager will notify the investor if, by reason of any failure to satisfy the provisions of

       the ISA regulations, an ISA has, or will, become void, as required by ISA Regulation 4(6)(g).

   16. On the instruction of the investor and within the time stipulated by the investor, all investments, or part of investments, shall be transferred or paid to the investor, as required by ISA Regulation 4(6)(f).

   17. We do not accept partial transfers in or out of current tax year ISA subscriptions at Newbury Building Society.

1. Mistakes, delays, and liability for losses

   1. If we fail to carry out a payment transaction for you correctly in accordance with these Conditions, then we will be liable to you as set out in Condition 16.3, unless:

      1. You did not give us the correct payment details. It is your responsibility to make sure that they are correct. If you provide us with the wrong account number or sort code, we will not be liable if the transaction is not carried out or is wrongly carried out. We will use reasonable endeavours to recover any money that has been sent wrongly, but we may charge you any costs we reasonably incur in trying to do this.

      2. You fail to notify us when you become aware of the mistake or failure without undue delay and in any event within 13 months after the transaction was incorrectly carried out or was due to have been carried out.

   2. We will not be liable to you if we can show that the payee’s bank or building society received the correct payment.

   3. Subject to the other provisions of these conditions, we are liable for losses due to a delay or error by us in carrying out your instructions to make or stop a payment, or for unauthorised payments, but our liability will be limited to:

      1. The amount of such payment; and

      2. The amount of any interest you do not receive or any interest and charges you must pay directly because of such delay or error.

   4. We will not have any liability to you under Condition 16.3 if any of the circumstances mentioned in Conditions 20.3 or 20.4 caused the delay or error.

2. Service of notices

   1. You will be taken to have received any personal notice two business days after we have sent it to you. The deemed date of receipt will be the date when any notice period starts.

   2. We will not be liable for a delay in the postal service. We will endeavour to use email, secure message, or other means of communication where you agree, subject to what we can reasonably provide.

3. Your data

   1. We comply with the UK General Data Protection Regulation (UK GDPR), Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR), and any other applicable data protection legislation. Our ‘Privacy Notice’ sets out the basis on which any personal data we collect from you, or that you provide to us, will be treated. Our Credit Reference Agency Information Notice (CRAIN) sets out how Credit Reference Agencies use and share your personal data.

   2. We will provide our Privacy Notice and CRAIN to you when you enter a contractual relationship with us, for example, during the new savings account application process. We will ask you to confirm that you have received it.

   3. Our Privacy Notice and CRAIN may be updated from time to time. If we are going to use your personal data for any new purposes, we will change the Privacy Notice and update you on our website and on branch notices.

   4. You may request a copy of our Privacy Notice and CRAIN at any time. The latest version is available via our website at www.newbury.co.uk/privacy-notice, in any of our branches or by calling us on 01635 555700.

4. Financial Services Compensation Scheme

   1. Your eligible deposits with Newbury Building Society are protected by the Financial Services Compensation Scheme (FSCS).

   2. The FSCS is the UK’s deposit guarantee scheme and protects customers when authorised firms fail. The limit can vary and is set by the FSCS. Any deposits you hold above the limit are unlikely to be covered.

   3. For further information about the Scheme please refer to the FSCS website www.fscs.org.uk or call 0800 678 1100. Details are also available on our website in the ‘helpful information’ section of the savings home page.

5. Additional information

   1. We have a formal complaints procedure, which is available on our website www.newbury.co.uk, or from any of our branches or our head office. If you have a complaint, please contact your branch so they can resolve it. You can request that your complaint be referred to our head office. It is our intention to settle all complaints promptly and fairly. We are participants of the Financial Ombudsman Service. Most complaints that we cannot resolve can be referred to the Financial Ombudsman Service www.financial-ombudsman.org.uk.

   2. If we plan to permanently close, move your branch or partially close it (make a long term change to opening hours) we will tell you by personal notice (email or letter) at least 12 weeks beforehand. We will carry out a customer impact assessment and communicate the high level summary. We will also tell you how we will continue to provide a service to you and support you in transferring your money elsewhere if you feel this is in your best interests.

   3. We will not be liable for your losses or expenses if we are unable to provide any service in connection with your account because of terrorism, computer system failure, strikes or other circumstances beyond our control.

   4. We will endeavour to have the myaccounts online service available 24 hours a day. However, support from the myaccounts team for the service is available on business days and within normal business hours. We cannot accept responsibility for any losses or inconvenience caused if the service is unavailable at any time. Whilst we and our system providers have robust controls in place to prevent technical defects or viruses of any description, we cannot guarantee that they do not exist and will not be responsible for any technical problems arising from the use of the myaccounts website.

   5. English Law applies and we will communicate with you in English.

   6. Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Registration Number is 206077. Our Head Office is at 90 Bartholomew Street, Newbury, Berkshire RG14 5EE and our telephone number is 01636 555700. Contact details for our branches are available on our website www.newbury.co.uk/find-branch.

Understanding how we calculate your interest How is my interest calculated?

Interest is calculated daily and added to your account on the interest payment date

specified in your account type terms and conditions. This will be annually on 31 October (our financial year end), monthly, or at the end of the term for a fixed rate period account (bond). The interest is calculated on your cleared account balance, which is the balance when deposited cheques have been cleared through the banking system (see 7.4).

The daily interest is calculated as:

(Cleared account balance x Interest rate ÷ Number of days in the year)

To calculate the interest due to be paid (the ‘calculated interest’), the daily interest based on the cleared account balance at the beginning of the period (1 November for annual interest paying accounts and the first of the month for monthly) is multiplied by the number of days to the next interest payment date. This assumes there are no withdrawals, deposits, or interest rate changes before the interest is paid.

For example:

What happens to my interest when I make deposits or withdrawals, or when there is an interest rate change?

A deposit or withdrawal will change your cleared account balance and will impact the daily interest, and therefore the interest due to be paid. A change in the interest rate you are receiving will impact your daily interest from the date of the change.

For example: when a cash withdrawal is made from an account paying monthly interest:

For example: when the interest rate increases on an annual interest paying account type:

What about notice accounts?

A notice account may allow withdrawals without notice but with an early withdrawal charge incurring a loss of interest. This is specified in the terms and conditions relating to the account type. If you make a withdrawal, and incur a loss of interest, it will be deducted from the interest earned on that day, resulting in a negative amount of interest for that day.

The daily interest in this instance is calculated as:

(Cleared account balance x Interest rate ÷ Number of days in the year) – Early Withdrawal Charge

The early withdrawal charge is calculated with reference to the specified number of days in your account type terms and conditions. For example, 90 days loss of interest would be: (Withdrawal amount x Interest rate ÷ Number of days in the year) x 90 days

If the amount of the early withdrawal charge exceeds the interest payable in the period, this will result in payment of a negative amount of interest.

For example, for a monthly interest paying account with an early withdrawal charge of 90 days interest:

When else could the interest paid be negative?

Interest is paid to your account on the month end date specified in the account type terms and conditions. If that is not a business day then interest is paid on the business day beforehand. The interest paid is calculated to the month end date, even if it is paid to the account beforehand.

If a withdrawal is made between interest being paid and the last calendar day of the month, interest will be owed and this will be deducted from the interest payable at the next payment

date. This could result in a negative amount of interest on the next payment date, particularly if the withdrawal also incurred an early withdrawal charge.

How can I check how changes on my account have impacted my interest?

We have covered a few scenarios to give you a basic overview of when and how changes may affect your interest. However, each circumstance is individual, so if you are unsure, please ask us.

Charges made for savings related services (tariff of charges)

Please note: charges are non-refundable

Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). A797